Privacy Policy

Transcone Removals & Shipping ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are registered in both Spain and the United Kingdom and comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Pickup and delivery addresses
• Details about items to be moved or shipped
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

We use the information we collect to:

• Provide quotes and respond to your enquiries
• Process and fulfil your removal or shipping orders
• Communicate with you about our services
• Improve our website and customer service
• Comply with legal obligations
• Send marketing communications (only with your consent)

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We may share your information with:

• Our employees and contractors who need access to perform services
• Third-party service providers (e.g., payment processors, storage facilities)
• Customs and border authorities when required for international shipments
• Legal authorities when required by law

Sub-processors

• Lovable — hosting and database infrastructure (SOC 2 Type II, ISO 27001:2022, GDPR compliant)
• Supabase — managed database services (provided through Lovable Cloud)
• Resend — transactional email delivery for quote submissions

We do not sell your personal information to third parties.

Under the GDPR, you have the right to:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Quote requests are typically retained for 2 years, and completed service records for 7 years for legal and accounting purposes.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our hosting partner Lovable maintains SOC 2 Type II and ISO 27001:2022 certifications, providing enterprise-grade security controls for the infrastructure that stores and processes your data. However, no method of transmission over the Internet is 100% secure.

As we operate between Spain, the UK, and Ireland, your data may be transferred between these countries. All transfers are conducted in compliance with GDPR requirements and appropriate safeguards are in place. Our infrastructure provider Lovable is GDPR compliant and handles EU/UK data transfers in line with applicable data protection law.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.